Puck FlipBETA

User data deletion

Last updated: October 2026. This page explains how to disconnect the accounts you linked to Puck Flip (eBay, Google, Facebook) and how to have the data we hold about you erased. It also serves as the data deletion instructions required by app platforms such as Meta.

Delete your account yourself

Sign in, open Settings → Account → Delete my account, and confirm by typing your email address. The deletion is immediate: your account, content and eBay connection are erased (photos uploaded in the last 7 days are removed by the daily purge, within 7 days), any active subscription is cancelled at Stripe, and you are signed out on every device.

Request deletion by email

Write to support@puckflip.com from the email address associated with your account, with the subject “Delete my account”. If you cannot write from that address, include it in the message together with any detail that helps us verify the request (for example your eBay username or the sign-in provider you used).

We acknowledge and process verifiable requests within 30 days. The request is handled by David Coutu, who operates the service.

What we erase

  • Your account record and the profile fields received from Google or Facebook (email, name, provider identifier), and your passkeys.
  • Your eBay OAuth access and refresh tokens.
  • Draft and published listings, listing templates and bulk listing jobs.
  • Collection items, watched cards, saved searches, snipes and portfolio history.
  • Your settings and preferences, and your usage counters.
  • The card photos you uploaded.
  • Your billing record on our side. Stripe keeps the payment and invoice records it is required to keep by law; ask Stripe directly for those.

Cached eBay market data is not tied to your identity and is purged on its own schedule (7 days for item caches, 30 days for price engine data), as described in our Privacy policy. We may keep the minimum needed to meet a legal obligation, such as accounting records for payments already made.

An active paid subscription is cancelled at Stripe as part of the deletion, with immediate effect. If Stripe cannot confirm the cancellation, nothing is erased and you are told so, rather than leaving a deleted account being billed.

Our daily backups are not edited: erased data leaves them as they expire, within 7 days.

Disconnect your eBay account

Revoking access at eBay stops any further use of your eBay account by Puck Flip:

  1. Sign in to eBay and open My eBay → Account settings → Site preferences.
  2. Under Third-party authorizations (or “Applications you have authorised”), find Puck Flip.
  3. Choose Remove to revoke the authorisation.

Revoking at eBay invalidates our tokens. You can also remove the tokens we store yourself: Settings → eBay connection → Disconnect eBay. To have the eBay-derived data deleted from our database as well, delete your account or send us the request described above.

If you close your eBay account entirely, no action is needed on your side: eBay notifies us through the Marketplace Account Deletion/Closure endpoint we operate at /ebay/marketplace-account-deletion. We verify the signature of that notification and automatically erase the corresponding data — eBay tokens, listings and templates, collection items, snipes, watched cards, saved searches, bulk listing jobs and portfolio history. Your Puck Flip login and subscription remain, since they belong to your Puck Flip account rather than to eBay, and the account simply returns to a state where no eBay account is connected.

Revoke Facebook login

  1. Open Facebook → Settings & privacy → Settings.
  2. Go to Apps and Websites (or Business integrations, depending on your Facebook version).
  3. Find Puck Flip and choose Remove / Disconnect.

After removal, Facebook no longer shares new data with us through that connection. For Meta’s own instructions, see Facebook Help: How do I remove an app or game I’ve added? Removing the app does not by itself delete the data already stored on our side — delete your account, or send the deletion request above, for that.

Revoke Google login

In your Google Account, open Security → Your connections to third-party apps & services, select Puck Flip and remove access. That stops new Google sign-in data from being shared with us. As with Facebook, delete your account or use the email request above to have the stored data erased.

Session and cookies

Signing out clears your session on this site. You can also clear cookies for this domain from your browser settings; the session cookie is described in our Privacy policy.